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Frequently Asked Questions

When will my order ship?

In-stock items ship within 1–3 business days. Restock items ship within 15–20 calendar days. These are processing times; carrier transit time is additional. Please check the product page for the applicable shipping schedule.

Do you offer free shipping?

Orders of $100 USD or more qualify for free shipping within the contiguous United States. Orders under $100 are charged carrier-calculated shipping at checkout. Alaska and Hawaii are available for delivery at carrier-calculated rates and do not qualify for free shipping.

Can I return my keycaps?

For US orders, you may request a return within 14 days of delivery, including returns for non-quality-related reasons. Items must be unused, complete, in their original packaging, and suitable for resale. Customers pay return shipping for non-quality-related returns. Please contact us before sending your return and review our Refund Policy for full details.

How can I contact you?

Please use our Contact Us page for product questions or order support. If your question is about an existing order, include your order number so we can help you more quickly.