Refund policy

Returns and Refunds — U.S. Orders

14-Day Returns

We accept change-of-mind returns for keycaps delivered within the United States. To request a return, contact us through our Contact Us page within 14 days of receiving your order and include your order number.

Returned items must:

• Be unused and in their original condition.

• Be in their original packaging.

• Include all original parts and accessories.

• Be free from damage, marks, or other signs of use and remain suitable for resale.

Return Instructions and Shipping

Please contact us before sending any items back. We will provide return instructions and the correct return address.

Customers are responsible for return shipping costs for change-of-mind returns. Please package the items securely. We recommend using a tracked shipping service.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and details of the issue. Include photos where possible so we can review the issue and help resolve it.

The unused-condition requirements for change-of-mind returns do not apply to claims involving defective or incorrect items.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund.

Contact

To request a return or ask a question about your order, please use our Contact Us page.

This policy applies to U.S. orders and does not limit any rights required by applicable law.